Monday, October 13, 2008

Misleading & Inaccurate Subjects on Emails

Most of us have the SAME PROBLEMS when it comes to email.

In August this year I asked for comments from you all before releasing a report on Email Overload. I was overwhelmed by your response and was not able to deal with all the issues covered. Over the next few months I hope to cover some of the problems you identified.

Today I want to look at the topic of MISLEADING or INACCURATE SUBJECTS. Does this sound familiar…

  1. You send a message to someone with the subject "Updating your PC this Friday".
  2. They reply to that and all is well and good.
  3. Two weeks later you get an email with the subject "RE: Updating your PC this Friday".
When you open the email, you find out that the email has nothing to do with the subject. The sender had simply picked an email from you and typed in a new message… without bothering to change the subject.

Have you been guilty of the above? I know I have.

We are doing some research on this and I will write more about this later. In the meantime…

I'd love to hear your thoughts… leave a comment on the blog.

11 comments:

Anonymous said...

yes I am guilty of doing this. I do it all the time because it is the quickest way of sending an e-mail to somebody. I just look for an e-mail that I've had from them and then click reply. It must drive the nuts. I must find a better way

Maria Marsala said...

From time to time I'm guilty, too.

However, just today I noticed that the subject on an email converstion between me and another needed the subject changed because the conversation had changed... so I changed it!

Maria Marsala
http://www.ElevatingYourBusiness.com

Maria Marsala said...

From time to time I'm guilty, too.

However, just today I noticed that the subject on an email converstion between me and another needed the subject changed because the conversation had changed... so I changed it!

Maria Marsala
http://www.ElevatingYourBusiness.com

Anonymous said...

well thats not exactly what my problem is,as most of the time
i forget to write the subject but rather its a technical prob! when i try to send e-mails it says outlook express doesnt give acess to free e-mails anymore and i couldnt and still cant send the e-mail please HELP!!!

Anonymous said...

I try to make my subject lines meaningful by giving each message a unique reference number followed by the subject. The reference number consists of my initilas followed by YY/MMnnn, where YY/MM represent the year and month and nnn is a serial number that starts from 1 and increases by 1 for each mesaeg sent, regardless of the subject. I want to know if there is a way I can automate the refernce number generation in the subject line.

Anonymous said...

I do not do this. I wish others wouldn't. I often ignore messages that are connected to previous discussions and have the wrong subject. When someone asks if I got their message I say yes but since the discussion was already complete on that subject I did not read it! It seems to be the only way to train people to get the subject right.

George R. Myers said...

Does anyone know of a way to change the subject for emails that have already been sent? I have many folders full of email messages with misleading subjects, which make it difficult to find what I'm looking for. If I could change the subject, then my saved messages would be more useful. I'd be interested in knowing if there is a way to change the subject for email messages that have already been sent.

Anonymous said...

Does anyone know how to change the subject of emails that have already been sent? I have saved many emails because may need them later. A lot of them have completely irrelevant subjects with respect to the content that I want. I'd love to be able to change the subjects for those emails.

Anonymous said...

Option 1: You can, of course, change the subject line in you reply anyway without affecting the received email.
Option2 and better: If you open an incoming email, you can change the subject line in Outlook (even though the subject line appears not to be an editable text field) you can then save it with the new subject line by clicking the top right corner "X" (close) button. If you then reply to it, the reply will have the new subject line. (You can change the subject line of a received email at any time, even after you have replied to it.)
In either case, it is unlikely that the recipient will notice the change of subject line.

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